Terms & Conditions

About these terms

By using this website or placing an order you accept these terms. We may update them, and the version published here at the time of your order is the version that applies.

Orders

An order is an offer to buy. It is accepted when we confirm it and dispatch the goods. We may decline an order, for example where an item is out of stock, where the price was listed incorrectly, or where we cannot verify the delivery details. If we decline an order you have already paid for, we refund it in full.

Pricing

All prices are shown in Ugandan shillings (UGX) and include any applicable taxes. Delivery is charged separately and shown at checkout. We try to keep prices accurate, but if a listing is obviously wrong we will contact you before processing the order.

Payment

We accept cash on delivery and direct bank transfer, with Mobile Money and card payments added through our payment provider. Card payments are processed by that provider and card details are never stored by Beauty Crib. Orders paid by bank transfer are dispatched once payment has cleared.

Delivery

Delivery timings are estimates given in good faith. Risk in the goods passes to you on delivery. Please check your order on arrival and tell us within 48 hours if anything is damaged or incorrect.

Returns

Our returns and refunds policy forms part of these terms. In summary, unopened products may be returned within 7 days, and opened cosmetics cannot be returned for hygiene reasons unless they are faulty or incorrect.

Product information and use

We describe products as accurately as we can, including key ingredients and directions. Manufacturers do occasionally change formulations and packaging, so the carton you receive is the authority on ingredients and instructions.

Information on this website, including in the Journal, is general guidance and not medical advice. Patch test new products, follow the directions on the packaging, and stop using anything that irritates your skin. If you have a persistent or painful skin condition, see a qualified medical professional.

Accounts

You are responsible for keeping your account password confidential and for activity on your account. Tell us promptly if you think someone else has access. We may suspend an account that is being used fraudulently or abusively.

Intellectual property

The Beauty Crib name, logo, site design, photography and written content belong to Beauty Crib or are used with permission, and may not be copied or reused without our written consent. Brand names and product images belong to their respective owners.

Liability

Nothing in these terms limits liability where it cannot lawfully be limited. Otherwise, our liability in connection with an order is limited to the value of that order. We are not liable for indirect or consequential loss, or for delays caused by events outside our reasonable control.

Governing law

These terms are governed by the laws of Uganda, and the courts of Uganda have jurisdiction over any dispute. We would always rather resolve a problem directly, so please talk to us first.

These terms are a working draft prepared for Beauty Crib and should be reviewed by a qualified adviser before launch.