Returns, without a fight.

What can be returned

• Unopened products in their original, undamaged packaging, with any seal intact
• Items returned within 7 days of delivery
• Items that arrived damaged, faulty or different from what you ordered

What cannot be returned

• Opened or used skincare, makeup and other cosmetics, for hygiene reasons
• Products with a broken seal or missing packaging
• Items bought as part of a clearance or final sale, where this is stated on the product page
• Returns requested more than 7 days after delivery

Damaged or incorrect items

Contact us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including any delivery charge, at no cost to you.

How to return something

Message us with your order number and what you would like to return. We confirm whether the item is eligible and agree a collection or drop-off. Return the item unused, in its original packaging. Once we have inspected it, we confirm your refund or exchange.

Return delivery is paid by the customer unless the item was damaged, faulty or incorrect, in which case we cover it.

Refunds

Approved refunds are paid by the same method you used to pay, or by Mobile Money or bank transfer where that is not possible. Refunds are processed within 5 working days of the returned item being inspected.

If a product does not suit your skin

Skin reacts differently from person to person, and an opened product cannot be resold, so it cannot be refunded. Please tell us anyway. We will help you work out what caused it, and it changes what we recommend to you next time.

This policy sits alongside your rights under Ugandan consumer law and does not replace them.