Privacy Policy

Who we are

Beauty Crib is an online beauty and cosmetics retailer based in Kampala, Uganda, selling to customers across the country. In this policy, “we” and “us” mean Beauty Crib, and “you” means anyone using this website. We handle personal data in line with the Data Protection and Privacy Act, 2019 of Uganda.

What we collect

• Contact details you give us: name, email address, phone number and delivery address
• Order information: what you bought, when, the delivery method and the payment method used
• Account information if you create an account, including your password in encrypted form
• Messages you send us through the contact form, email or WhatsApp
• Technical information such as your browser type and pages visited, collected through cookies

How we use it

• To process, pack and deliver your orders, and to contact you about them
• To answer your questions and give product advice you have asked for
• To send marketing emails, only if you have asked to receive them
• To improve the website, our range and our service
• To meet our legal and tax obligations

Payment information

We do not collect or store card numbers. Card payments are processed by our payment provider on their own secure systems. Mobile Money payments are processed by the relevant mobile network. We receive confirmation that a payment succeeded, along with a reference, and nothing more.

Who we share it with

We share personal data only with the parties needed to fulfil your order: our payment provider, our delivery riders and courier partners, and the services that host this website and send our email. We do not sell personal data, and we do not share it for someone else marketing. We may disclose information where the law requires it.

Cookies

This website uses cookies and similar browser storage to keep your bag and wishlist between visits, to keep you signed in, and to understand how the site is used. You can clear or block cookies in your browser settings, though parts of the shop will not work properly without them.

How long we keep it

Order records are kept for as long as we are required to keep them for tax and accounting purposes. Account details are kept until you ask us to delete your account. Marketing consent is kept until you unsubscribe.

Your rights

You can ask us to show you the personal data we hold about you, correct anything that is wrong, delete it where we are not required to keep it, or stop using it for marketing. Email us and we will respond within a reasonable time. Every marketing email also carries an unsubscribe link.

Security

This website is served over an encrypted connection. Access to customer data is limited to the people who need it to fulfil orders, and payment data never reaches our systems. No system is perfectly secure, but we take reasonable steps to protect your information and will tell you promptly if a breach affects you.

Contact

Questions about this policy, or a request about your data, can be sent to beautycrib256@gmail.com or through our contact page.

This policy is a working draft prepared for Beauty Crib and should be reviewed by a qualified adviser before launch.