BeautyCrib

Help

Questions, answered.

Ordering, delivery, payment, authenticity and returns. If your question is not here, message us and we will answer it properly.

Ordering

No. You can check out as a guest with just an email address and phone number. An account simply saves your address and lets you track orders.

Yes, if it has not been dispatched. Contact us with your order number as soon as possible and we will amend or cancel it.

Often, yes. Send us the product name and we will tell you whether we can source it and how long it will take.

Delivery

Across Uganda. Kampala, Wakiso and Entebbe are delivered by our riders, and upcountry orders go by courier.

Same or next day in Kampala, one to two working days in Wakiso and Entebbe, and two to four working days upcountry.

Delivery is charged by area and shown at checkout before you pay. Collection in Kampala is free.

Yes. Choose pick up at checkout and we will message you when your order is ready, usually within 24 hours.

Payment

Cash on delivery and direct bank transfer are available now. MTN Mobile Money, Airtel Money and card payments are being added with our payment provider.

Card payments are completed on our payment provider secure page. Beauty Crib never sees or stores your card details.

All prices are in Ugandan shillings (UGX) and include any applicable taxes.

Authenticity

Yes. We buy through suppliers we can account for and check batch codes on both carton and bottle. If anything you receive looks wrong, tell us and we will replace it.

Match the batch code on the box to the one on the bottle, check the print quality of the small text, and inspect seals and texture.

Many Korean products are sold in their domestic packaging. That is normal and is not a sign of a counterfeit. Ask us and we will send a photograph of the ingredient list.

Returns

Unopened products in their original packaging can be returned within 7 days. For hygiene reasons opened skincare and cosmetics cannot be returned unless they are faulty or incorrect.

Contact us within 48 hours with your order number and photographs. We will arrange a replacement or refund at no cost to you.

Opened products cannot be returned, but message us. We will help you work out what caused it and factor that into what we recommend next.

Products and skin advice

It depends on how your skin behaves rather than how it looks. Message us and we will recommend one, or read our guide to choosing a cleanser.

We are happy to suggest products and routines, and we will tell you when something is not worth buying. We are not medical professionals, so persistent or painful skin conditions are worth taking to a dermatologist.

Yes, especially with acids and benzoyl peroxide. Apply a small amount to the inner forearm for two days before using it on your face.

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